Last Updated: December 2024
At SugarSweeps we respect your right to privacy over the internet and safeguard your personal information. This Privacy Policy explains how we collect, use and protect personal data when you use our website and the SugarSweeps mobile application. It also sets out options you may have under Privacy Laws and Regulations that apply to our collection, use and disclosure of your personal information.
We are committed to your privacy. On this website we may collect, use, store and transfer different kinds of personal information, outlined below.
Information given by you when you register to our website for an account. This information is to enable administration of your account. This information is optional but you would not be able to login to the website without a username. We also ask for your date of birth so we can age restrict access to certain parts of the website. You can enter your full name in the
Contact Data: Email address, telephone number, billing address
Financial Data: Payment card details, bank account information
We have been provided with enough information to see all the payments that have been made and received, and also all the games that have been required to be played.
Technical And Personal Data: IP Address, Browser Type, Time Zone/City (for display of most relevant time), Operating System.
Profile Data: Username, password, preferences, feedback
In addition to the information you provide to us, we may also collect data relating to your use of our website and app, together with the devices you use to access them.
This is in addition to Preference Marketing where consumers have made decisions about how they want to share their personal data with brands, where they have liked or disliked different types of marketing or given feedback on their experiences with brands.
Your personal data will be processed in line with Data Protection Legislation. This means that the Council will only process information where there is a grounds to do so and therefore only where it is necessary. Most of the instances where we process your information will be for the reasons detailed below.
These fields are used to register you as a new customer to our web site and to manage your account once you are a customer.
To process and deliver your gaming services
To manage payments, fees, and charges
To better serve our customers we have provided contact information and answers to questions that our customers may have, along with some general information about our company.
We may contact you from time to time in order to send you promotional offers and other CQ marketing material unless you advise us otherwise.
To improve our website, applications, and services
To comply with legal and regulatory requirements
To protect against fraud and ensure fair play
We have put in place measures designed to adequately protect your data from loss, harmful misuse, alteration, or malicious disclosure. Any employee of, or third party, engaged by us for professional and related purposes, may have access to or knowledge of your data, however only in so far as it is necessary for the effective undertaking of our obligations to you.
Any information that this web site collects from you is stored on an enclosed, secure server. You must keep your password confidential. We will consider you responsible for use of your login name and password. For this reason, we urge you to keep your password confidential and under your control, at all times. In addition, we use industry-standard SSL (Secure Socket Layer) encryption technology to protect the information you send to us over the Internet.
We will keep your personal data for no longer than is necessary for the purposes for which it is collected and processed. The length of time needed to keep your personal data will depend on the individual circumstances and will not exceed the time necessary to satisfy any legal, accounting or reporting requirements. The amount of time we keep your personal data and the sensitivity of the information will both be factors when determining the appropriate length of time to keep your personal data.
Under Data Protection legislation we are required to inform you of your rights in relation to any personal information we hold. You have the right to Erasure, to Restriction and to Data Portability.
Request access to your personal data
Request correction of your personal data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing your personal data
Request transfer of your personal data
Right to withdraw consent
Our website and app may, from time to time, include links to third party websites. In addition, some features on our website and app may enable certain third parties to collect or analyse information about you and/or your use of our website and app, or to provide you with features and/or content. You will only connect to third parties on our website and app if you choose to do so. However, unless stated to the contrary on that page, we cannot guarantee that third-party websites have adequate website privacy even though we have linked to them in good faith. Before disclosing any sensitive information to any third-party website please make sure you have read and understood their privacy statement.
This website uses cookies. Our website uses cookies to enable website functionality and to track, analyse, and improve usage of the website. If you would prefer not to allow cookies you can alter your browser settings to block or reject cookies. However, please note that generally, cookies don’t pose any danger to your personal safety or privacy.
We may use the information generated by the cookie about your use of the website to also personalise your experience on our website. We may also use this information to invite you to provide feedback and to keep you informed of developments on our website. We may also, provided we have given you the opportunity to withdraw your consent, from time to time send you marketing information including details of products, services and applications related to our website that we consider may be of interest to you. You can withdraw consent to our use of your information for these purposes at any time.
You can unsubscribe by:
Clicking on the “Unsubscribe" link contained in the marketing e-mail and following the simple instructions to complete the process
OR you can unsubscribe on this website
Updating your preferences in your account settings
Contacting our customer support team
Our Website and mobile application are general interest websites and mobile application directed toward adults. Accordingly, our Website and mobile application contain content intended and suitable for individuals 18 years of age or older. If you are under 18 years of age, please do not access, use or participate in our Website and mobile application and do not provide information about yourself to us.
We do not knowingly collect or maintain personal data from children under the age of 18. If we become aware that we have collected any personal data from a child under 18 years of age, we will exercise our reasonable abilities to delete that information as expediently as possible unless it relates to transactions enables the child to directly communicate with parents or guardians listed on the account. If we hold information relating to a child under 18 years of age, the child’s parent or guardian should contact us at once to inform us of this error.
The information you provide to us will be shared with and stored on a computer in the state of California. This information may be shared with and stored on a computer in a state, province, country, or other governmental jurisdiction outside where you reside. Depending on your jurisdiction you may have different data protection laws than those described above. We maintain appropriate safeguards in place to ensure the proper transfer of your information in compliance with the data protection laws of the applicable country or jurisdiction.
In addition to the above, we reserve the right to change this Privacy Policy at any time and will make reasonable efforts to notify you of any changes. Such changes will be effective fifteen (15) days after posting on the website and include an updated “Last Updated” section above. Your access and use of the website and its contents after such changes have been posted will constitute your acceptance of such changes to the Privacy Policy.
If you have any questions about this privacy policy or about any of the practices listed within the privacy statement, please contact us at:
Email: [email protected]
Contact Form: Contact Us
Address: SugarSweeps Privacy Department
Responsible gaming is our priority. If you think you need help with your gaming we can give you tools to help you manage your gaming activity such as deposit limits, time limits or even self-exclude permanently. We also have the details of trained counsellors from gaming related organisations should you or a friend / family member need help.